Frequently Asked Questions

Everything you need to know about shopping with COC-Online

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Do you ship internationally?

Yes, COC-Online ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between different styles and cuts.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are the materials used sustainable?

COC-Online is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across our seasonal collections to reduce our environmental footprint.